Roleplaying Analytics

You will learn how to use the "Analytics" section to assess employee skills, identify training gaps, and plan effective training sessions.

The "Analytics" section collects all results from completed roleplaying. Here, you can see which employees have completed which scenarios, their results, and when they did it. This helps quickly assess team progress and target training efforts precisely.

What You See on the Page

The section consists of two main parts:

Filter panel — for configuring data.
Results table — for viewing statistics and outcomes.

Filter Panel

Filters help customize the display of data in the results table.

Each filter serves a specific purpose:

Filter	Description
Date Range	Collects information for a specific date or period.
Scenario	Helps evaluate how well the team handled a specific scenario and shows its popularity — how many employees completed it.
Trainee	Shows the results of the selected employee across all completed scenarios.
Author	Shows all scenarios created by selected authors. Helps quickly assess whether an author creates enough scenarios and which ones are most in demand.
Status	Indicates the current stage of the roleplaying completion. Main statuses: "Completed with a Report" — a report was generated after completing the roleplaying. "Engaged, No Report" — the employee did not complete the roleplay fully, or the roleplay was completed with irrelevant content. For example, if an employee forgot to mute their microphone and spoke with someone else, discussed unrelated topics, and did not work towards the roleplay objectives. In such cases, the system lacks sufficient data to generate a report. "Viewed, not Started" — the scenario was opened, but the dialogue was not initiated.

Results Table

The table displays all roleplay completion attempts. Each row represents one attempt.

Columns in the Table

Column Name

Description

Date & Time

Date and time the roleplay was completed.

Trainee Name

First and last name of the employee who completed the roleplaying.

Scenario Title

Name of the roleplaying the employee completed.

Author Name

First and last name of the scenario creator.

Status

Status under which the roleplaying was closed.

Score

Overall AI-calculated score the employee received for completing the roleplaying.

⚠️ Scores are only assigned for roleplay with the "Completed with a Report" status. For other statuses, the "Score" column will display N/A.

Report on Roleplaying Completion

To view a detailed report on how an employee completed a scenario, click on a row in the table. A full report on the roleplaying will open.

Click the "Print" button. You will be able to save the report as a PDF or print it for yourself, your coach, or your supervisor.

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