Tracking Subscription Credits in the "Settings" Section

Learn where to find your remaining session credits in Settings, track daily usage, and see your subscription end date.

⚠️ The "Settings" section can only be accessed by users with the "Administrator" role.

To open this section, select the “Settings” tab on the main page that lists all scenarios.

On the "Settings" page, you will see two key sections: "Subscription" and "Activity".

Subscription

In the subscription widget, you can see the total credit usage for the year.

The widget is divided into two parts:

Element	What it shows
Sessions	Credits used and remaining. 🤓For example: 886 out of 5000 - 18%. 💡 How to read this: 5000 — your total annual credit limit. 886 (18%) — credits used so far. 82% — remaining (100% — 18%).
Validity period	Exact start and end dates of your subscription.

Element

What it shows

Sessions

Credits used and remaining.

🤓For example:
886 out of 5000 - 18%.

💡 How to read this:

5000 — your total annual credit limit.
886 (18%) — credits used so far.
82% — remaining (100% — 18%).

Validity period

Exact start and end dates of your subscription.

Activity

Activity is a table that shows your organization’s credit usage per day across all scenarios.

Each row represents statistics for one calendar day.

Table Column	What it Shows
Date	The day for which the statistics are collected.
Scenarios	The number of unique roleplays played that day.
Trainees	The number of users who participated in roleplays that day.
Sessions	The total number of credits (sessions) deducted for that day.

How Credits are Deducted

A credit is deducted only after the conversation with the avatar starts.

✅ A credit will be deducted if	❌ A credit will not be deducted
When a dialogue has taken place and you and the avatar have delivered the first two lines of the scenario. For example, the avatar greets you and states the topic of the conversation, and you respond.	If the employee simply opened the roleplay page and closed it without starting a conversation. If you click the "Preview" button in the scenario editor.

✅ A credit will be deducted if

❌ A credit will not be deducted

When a dialogue has taken place and you and the avatar have delivered the first two lines of the scenario. For example, the avatar greets you and states the topic of the conversation, and you respond.

If the employee simply opened the roleplay page and closed it without starting a conversation.

If you click the "Preview" button in the scenario editor.

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