System Requirements

Find out what hardware, browser, and internet speed you need to work on the PlayAvatar platform, as well as which network addresses must be opened for stable access.

💻 What You Need to Work

To ensure everything runs smoothly, please check your device and internet speed.

Internet Speed

Incoming — at least 5 Mbps. Outgoing — at least 2 Mbps.

Computer

Processor — at least 2 GHz. RAM — at least 4 GB.

Audio

Microphone and speakers/headphones. Built-in, USB, or wireless (Bluetooth) devices will work.

Webcam

SD or HD resolution (built-in or USB).

🌐 Which Browsers Are Supported

The platform works on all modern browsers on computers, smartphones, and tablets.

On Computers (Windows, macOS, Linux):

Chrome: 109 and higher
Edge: 131 and higher
Firefox: 128 and higher
Safari: 15.6 and higher
Opera: 113 and higher

On Smartphones and Tablets:

Chrome 132 and higher
Firefox 132 and higher
UC Browser 15.5 and higher
QQ Browser 14.9 and higher
Opera Mobile: 80 and higher
Safari 15.6 and higher

💡 If you are using a different browser or an older version and the platform does not open, we recommend updating your browser to the latest version.

🔧 Network Settings

For the platform to work correctly, especially in corporate networks, add the following addresses and protocols to your firewall exceptions.

Domain: *.play-avatar.com/*

IP Addresses:

172.178.44.131 — main service
172.191.206.61 — livekit

Protocols and Ports

To transmit video, audio, and data, traffic must be allowed via the following protocols: WebRTC, TCP, UDP, WSS.

⚠️ If you are using a corporate network or public Wi-Fi and are experiencing connection issues, please contact your system administrator and provide them with this list of addresses to configure access.

Need Help

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